Refund Policy

Refund Policy

Last Updated: 29-02-2024

1. Refund Eligibility:

At ADVANTEK MEDICAL, SURGICAL EQUIPMENT & INSTRUMENTS TRADING CO. L.L.C, we strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we offer a refund under the following conditions:

• You must request a refund within 7 days from the date of purchase.
• The product must be in its original, unopened packaging and in a resalable condition.
• Proof of purchase, such as a receipt or order confirmation, is required.
• Refunds are issued for the product’s purchase price only; shipping fees are non-refundable.

2. Refund Process:

To initiate a refund request, please follow these steps:

• Contact our customer service team at +(971)52-737-7590 or Naturys@advantekmedical.com to request a refund and provide the necessary information.
• After receiving confirmation from our customer service team, securely package the product, including all accessories and documentation, and ship it to the address provided.
• Once we receive and inspect the returned product, we will process your refund within 7 business days.

3. Refund Options:

We offer two refund options:

• Original Payment Method: If you paid for your order using a credit card or other electronic payment method, the refund will be credited back to the same account.
• Store Credit: If you prefer, we can issue a store credit that you can use towards future purchases on our website.

4. Contact Us:

If you have any questions or need assistance with the refund process, please contact our customer service team at +(971)52-737-7590